Fetchh is an AI-driven platform that optimizes last mile delivery, offering real-time tracking, route optimization, and customer updates to enhance efficiency and ensure timely deliveries.
Netmeds, a leading Indian online pharmacy, partnered with Fetchh to optimize last-mile delivery, improve reach in rural areas, and enhance customer satisfaction. This collaboration aims to streamline delivery operations and reduce costs.
Netmeds often faced delays in last-mile deliveries, especially in remote and hard-to-reach areas. This led to customer dissatisfaction and a risk of loss in customer loyalty.
The company was dealing with high delivery costs due to inefficient routing and limited visibility into delivery performance, which impacted overall profitability.
Netmeds relied on multiple logistics partners, leading to fragmented operations and inconsistent service quality.
Customers expected fast and reliable delivery with real-time tracking, which was challenging for Netmeds due to the lack of an integrated delivery solution.
Fetchh implemented a routing engine powered by AI that considered real-time traffic data, weather conditions, and customer location. This feature allowed delivery agents to choose the most efficient routes, significantly reducing delivery times and fuel costs.
Fetchh’s platform enabled real-time tracking of each delivery with GPS integration. Customers received live updates and notifications on their delivery status, improving transparency and building trust in the Netmeds brand.
Fetchh’s solution allowed Netmeds to manage multiple delivery partners on a single platform, ensuring consistent service quality and allowing Netmeds to scale its delivery operations efficiently.
Fetchh’s platform automated the dispatching and scheduling process, allowing Netmeds to prioritize orders based on urgency, delivery area, and customer preferences. This automation improved efficiency and enabled better allocation of delivery resources.
Fetchh provided Netmeds with a comprehensive dashboard to monitor delivery performance, including metrics such as delivery time, success rate, and partner performance. This data helped Netmeds make informed decisions, track performance, and continuously improve the delivery process.
Since many Netmeds customers preferred cash payments, Fetchh added a feature to streamline COD handling, ensuring secure transactions and reducing delays in payment collection.
Fetchh conducted a thorough assessment of Netmeds’ delivery challenges and business requirements. Based on this, Fetchh customized its solution to address Netmeds’ specific needs and tailored features like route optimization and real-time tracking.
The solution was first implemented in select areas as a pilot. During this phase, Fetchh collected feedback from both Netmeds and its customers, allowing for adjustments and optimization of the solution.
Following the successful pilot, Fetchh deployed the solution across all major Netmeds service areas. The implementation included comprehensive training sessions for Netmeds' in-house team and delivery partners to ensure smooth operations.
Fetchh provided ongoing support and updates to the system, allowing for adjustments based on seasonal demand fluctuations, new service areas, and customer feedback.
The AI-driven route optimization reduced delivery times significantly, allowing Netmeds to fulfill orders faster, even in remote locations. This led to increased customer satisfaction and a competitive edge in the market.
Efficient routing and optimized scheduling helped reduce fuel costs and resource wastage, leading to substantial savings in last-mile delivery operations. These savings were redirected toward enhancing other customer service areas.
Real-time tracking, notifications, and faster delivery times contributed to higher customer satisfaction and loyalty. Customers appreciated the transparency and reliability of Netmeds’ delivery process.
The integrated platform allowed Netmeds to work seamlessly with multiple delivery partners, improving delivery flexibility and expanding coverage without compromising service quality.
The automated scheduling and real-time tracking improved first-attempt delivery success rates. This reduced the need for redelivery attempts, saving time and resources.
With Fetchh’s analytics dashboard, Netmeds gained valuable insights into delivery operations, helping them make data-driven decisions to enhance efficiency and respond proactively to customer needs.
The partnership between Fetchh and Netmeds highlights the impact of technology-driven last-mile delivery solutions in the healthcare and e-commerce industry. Through AI-powered routing, real-time tracking, and seamless partner management, Fetchh transformed Netmeds’ last-mile delivery into a streamlined, efficient, and customer-centric operation. This case study illustrates how last-mile delivery optimization can drive customer loyalty, reduce costs, and create a sustainable operational model for companies like Netmeds.
